Coaching Services Agreement & Client Terms

Bet Health Coach

1. Services Provided

Bet Health Coach provides services in the areas of:

• nutrition coaching

• holistic health coaching

• hormonal balance education

• wellness support

• lifestyle and habit coaching

• educational guidance and accountability

Depending on the selected service, this may include:

• 1:1 coaching sessions

• online or in-person consultations

• educational resources

• food journals and health questionnaires

• nutrition and lifestyle guidance

• wellness support between sessions

Details of your selected service (including duration, inclusions, and payment arrangements) will be provided separately through the website, booking page, invoice, or welcome email.

2. Professional Scope & Medical Disclaimer

Betiana Marquez is a Nutrition & Holistic Health Coach and also holds a Bachelor’s Degree in Food Science.

As part of coaching, Bet Health Coach may provide educational guidance and functional wellness support based on:

• symptoms shared by the Client

• food and lifestyle habits

• health history forms

• food journals

• general wellness patterns

• blood test results or health reports voluntarily provided by the Client

• supplement-related education and guidance

This may include discussing possible nutritional, lifestyle, or functional imbalances and offering general wellness-oriented recommendations.

However, the Client understands and agrees that:

• coaching services are not medical care

• Bet Health Coach does not diagnose medical conditions

• Bet Health Coach does not prescribe medication

• Bet Health Coach does not replace a doctor, specialist, psychologist, pharmacist, or other licensed healthcare provider

Any discussion of symptoms, lab results, supplements, or possible imbalances is provided for educational and coaching purposes only and should not be considered medical diagnosis, treatment, or a substitute for medical advice.

The Client is responsible for seeking appropriate medical care, testing, diagnosis, and treatment when needed.

3. Client Responsibility

The Client understands that they are fully responsible for their own:

• health decisions

• food and lifestyle choices

• supplement use

• actions and results

The Client agrees to provide accurate and honest information and to inform the Coach of any relevant health conditions, medications, pregnancy, fertility treatment, or changes in health status.

No specific results are guaranteed.

Results will vary depending on consistency, personal circumstances, medical history, lifestyle, and level of participation.

4. Program Participation

The Client understands that all services, packages, and programs are intended to be completed within the agreed timeframe.

Unless otherwise stated in writing:

• sessions and support must be used within the program period

• unused sessions or inclusions may expire after the program end date

• extensions are not guaranteed

If the Client delays participation, misses sessions, or becomes unresponsive, Bet Health Coach is not responsible for incomplete results or unused portions of the service.

5. Appointments, Rescheduling & Cancellations

All sessions must be booked and attended at mutually agreed times.

• Sessions may be rescheduled with at least 24 hours’ notice

• Sessions cancelled with less than 24 hours’ notice may be considered used and/or may incur a NZD $50 late cancellation fee, at the Coach’s discretion

• Missed sessions or no-shows are non-refundable

• Genuine emergencies may be considered at the Coach’s discretion

Bet Health Coach reserves the right to reschedule a session if necessary due to illness, emergency, or unforeseen circumstances.

6. Payments

By enrolling in any service, the Client agrees to pay the fees associated with the selected program or service.

Payment details may be provided separately through:

• website checkout

• invoice

• payment link

• email

• booking confirmation

Unless otherwise agreed:

• payments must be made on time

• overdue payments may result in paused access to services or support

• payment plans remain payable according to the agreed arrangement

Failure to complete payment may result in suspension or cancellation of services.

7. Refund Policy

Due to the nature of coaching services, preparation time, planning, scheduling, and access to resources, refunds are generally not provided for:

• change of mind

• missed sessions

• lack of participation

• early withdrawal from a program

• failure to complete forms or follow-up tasks

• dissatisfaction based solely on personal expectations or lack of results

Unused portions of a program are generally non-refundable, unless otherwise agreed in writing or required by applicable law.

Where appropriate, Bet Health Coach may offer, at its discretion:

• a credit

• a transfer

• or an alternative arrangement

Nothing in this agreement limits any rights the Client may have under applicable consumer law. In New Zealand, customers generally are not automatically entitled to a refund for change of mind, but they may still have rights if goods or services do not meet legal guarantees. 

8. Communication Between Sessions

Depending on the selected service, the Client may receive support between sessions via email, messaging, forms, or another agreed communication method.

This support is intended for reasonable coaching-related communication only.

It does not include:

• unlimited access

• emergency support

• urgent medical advice

• crisis or mental health care

Response times may vary and will generally be provided within a reasonable timeframe.

Bet Health Coach reserves the right to maintain appropriate communication boundaries.

9. Supplements, Nutrition & Wellness Guidance

As part of coaching, Bet Health Coach may provide guidance on nutrition, lifestyle habits, wellness routines, symptom-based support, and dietary supplements.

The Client understands that any recommendations shared — including supplements and discussions of possible imbalances or contributing factors — are provided as general educational and coaching guidance only, based on the information voluntarily shared by the Client.

Any supplement recommendations or products offered are optional, and the Client remains fully responsible for deciding whether or not to use them.

The Client agrees to seek advice from a doctor, pharmacist, or other appropriate healthcare professional before starting any supplement, nutrition, or wellness protocol, particularly if they are pregnant, breastfeeding, trying to conceive, taking medication, have a diagnosed medical condition, are undergoing treatment, or have allergies or sensitivities.

Bet Health Coach does not prescribe medication or provide medical treatment.

10. Medical Concerns & Emergencies

Bet Health Coach does not provide emergency medical care or urgent mental health support.

If the Client experiences any urgent or severe health concern, they must seek immediate help from:

• their doctor

• urgent care

• emergency services

• or the appropriate licensed healthcare provider

The Client agrees not to rely on Bet Health Coach for emergency or crisis situations.

11. Confidentiality & Privacy

Bet Health Coach respects the privacy and confidentiality of all client information shared during the coaching relationship.

Personal information may be collected and used for purposes such as:

• client onboarding

• health and lifestyle assessment

• service delivery

• communication

• scheduling

• program personalization

• record keeping

This may include information shared through forms, questionnaires, food journals, emails, uploaded documents, session notes, and other coaching-related communication.

Reasonable care will be taken to protect personal information and keep it confidential, except where disclosure is required by law or necessary for safety.

The Client may request access to or correction of their personal information, subject to applicable law. Under NZ’s Privacy Act, people generally have the right to access and request correction of their personal information, and businesses should tell people how their information will be used and keep it secure. 

12. Testimonials, Photos & Marketing Consent

From time to time, Bet Health Coach may request permission to use client feedback, testimonials, results, photos, videos, or other shared content for educational, promotional, or marketing purposes.

No personal information, images, testimonials, or client results will be used for marketing purposes without the Client’s consent.

13. Intellectual Property

All materials provided by Bet Health Coach are for personal use only and remain the intellectual property of Bet Health Coach unless otherwise stated.

This includes:

• guides

• recipes

• worksheets

• PDFs

• hormone resources

• educational documents

• templates

• written or digital content

These materials may not be copied, shared, resold, or distributed without written permission.

14. Respectful Conduct

Bet Health Coach is committed to maintaining a respectful, safe, and professional environment.

If a Client engages in:

• abusive or inappropriate behaviour

• repeated disrespect

• harassment

• unreasonable demands outside the agreed scope

Bet Health Coach reserves the right to pause or end services.

In such cases, refunds are not guaranteed.

15. Ending the Coaching Relationship

Either party may choose to end the coaching relationship.

If the Client decides to stop participating before completing the agreed service:

• unused sessions or support are generally non-refundable

• outstanding payments may still apply under the agreed payment plan

Bet Health Coach may suspend or end services if:

• payments are overdue

• sessions are repeatedly missed

• the Client becomes unresponsive

• the support needed falls outside the Coach’s professional scope

Where appropriate, the Client may be referred to another qualified professional.

16. Limitation of Liability

The Client understands that participation in coaching is voluntary and that they are responsible for their own decisions, actions, and outcomes.

To the maximum extent permitted by law, Bet Health Coach is not liable for any loss, injury, damage, or claim arising from:

• participation in coaching services

• interpretation or use of educational materials

• personal decisions made by the Client

• dietary, supplement, or lifestyle changes chosen by the Client

Nothing in this agreement excludes any rights that cannot legally be excluded under applicable law.

17. Governing Law

This agreement is governed by the laws of New Zealand.

18. Acceptance of Terms

By signing below, the Client confirms that they:

• have read and understood this agreement

• agree to these terms and conditions

• understand that coaching services do not replace medical care

• understand that any discussion of symptoms, supplements, lab results, or possible imbalances is educational and not medical diagnosis

• voluntarily choose to participate